Catholic Health Services (CHS) six hospitals offer the finest health care to Long Islanders. In 2012, the hospitals delivered 5,941 babies, performed 25,152 inpatient surgeries and 57,942 ambulatory surgeries, made 290,189 home care visits and managed 252,364 emergency department visits. As always, the system focuses on providing superior services as well as publicly sharing performance data, allowing patients to make informed choices.
The Centers for Medicare & Medicaid Services (CMS) collects this data and now—with the implementation of value-based purchasing—bases Medicare inpatient reimbursement on each hospital’s performance in a range of areas. These include both clinical measures and patient satisfaction, with the current weighting of these components having shifted to be more outcome-oriented. While, compared to other regions, achieving high patient satisfaction scores has eluded many New York City and Long Island hospitals, patient care at CHS facilities has hit higher benchmarks.
In this latest data, St. Francis excelled in patient satisfaction, earning top ranking on Long Island for both the percentage of patients who gave the hospital a 9 or 10 (out of 10) and the percentage who would recommend the hospital to friends and families. While Mercy and Good Samaritan ranked above the state level for patient satisfaction, St. Francis and St. Charles scored above both the state and national average in both categories.
For clinical measures (i.e., patient care), the most recent CMS scores for all CHS hospitals were generally consistent with U.S. rates in quality measures, including patient safety. Good Samaritan scored better in six of eight measures for hospital-acquired conditions, while its scores were in line with the national rate in five of six categories—and better in one—for mortality and readmission rates. Good Samaritan and St. Charles both scored at or better than the national average in all applicable process of care measures, while Mercy, St. Catherine, St. Joseph and St. Francis scored better on many.
In addition to CMS ratings, CHS hospitals have earned high marks from other organizations. Regionally, U.S. News & World Report has ranked St. Francis the number one hospital on Long Island for 2012–2013 and one of the best in the country for six consecutive years. Both St. Charles and Mercy have been ranked among New York’s Best Hospitals by the same publication within the last three years. St. Joseph and the other CHS hospitals have been awarded The Joint Commission Gold Seal of Approval®. In 2012, Good Samaritan and St. Charles were among just 3 hospitals in all of Suffolk or Nassau to be named Top Performers on Key Quality Measures™ by The Joint Commission, placing them in the top 18% of more than 3,000 hospitals evaluated. Two of Long Island’s three Magnet® designated hospitals are CHS facilities—St. Francis and Good Samaritan. This is nursing’s highest honor, awarded to fewer than 7% of U.S. hospitals. At the close of 2012, St. Francis and St. Catherine were among the select group of hospitals in New York State to earn an A from The Leapfrog Group as measured by the Hospital Safety ScoreSM.
All six CHS hospitals participate in the New York State Partnership for Patients, a program jointly led by the Healthcare Association of New York State and the Greater New York Hospital Association. They are also members of the Long Island Health Network, which enables them to share best practices, evidence-based guidelines and quality data with other hospitals in the region in order to most effectively deliver the services needed by the communities served.
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